Last updated: October 10, 2026
Isotrace is delivery-tracking software licensed to your organization by IsotraceApp LLC. Use it only if you are authorized, only for your organization's own delivery operations, and keep your sign-in details and tracking links to yourself. Your delivery data stays yours. Arrival times are estimates and should never be the only basis for a decision about a time-sensitive dose. The full terms are below and they are what govern.
These Terms & Conditions ("Terms") are an agreement between IsotraceApp LLC, a South Carolina limited liability company ("IsotraceApp", "we", "us"), and the organization licensed to use the Isotrace software ("Customer", "your organization"). They also apply to every individual who signs in and uses the service ("you").
If your organization has signed a separate written agreement with IsotraceApp, that agreement governs wherever it differs from these Terms. These Terms fill the gaps and apply in full where no such agreement exists.
By signing in or otherwise using the service, you confirm that you are authorized to do so by your organization and that you accept these Terms.
Subject to these Terms, IsotraceApp grants your organization a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its own internal fleet and delivery operations, for as long as its agreement with IsotraceApp is in effect.
The Service is licensed, not sold. Nothing in these Terms transfers ownership of the software or any part of it. The software license at /license forms part of this agreement.
The Service uses several kinds of access credential, and each is intended only for the person or facility it was issued to:
Your organization is responsible for who it gives credentials to, for keeping them confidential, and for activity that occurs under them. Please tell us promptly if you believe a credential has been compromised.
Do not share, publish, resell or repost credentials or tracking links, and do not attempt to guess, enumerate or brute-force them.
You agree not to:
Vehicle location data in the Service relates to identifiable drivers. Your organization is responsible for using it lawfully and in line with its own employment and privacy obligations, and for telling its drivers that vehicle tracking is in use.
Customer Data belongs to your organization. IsotraceApp claims no ownership of it.
We process Customer Data only to provide, maintain, secure and support the Service — including backing it up, diagnosing faults, and operating the features your organization has enabled. We do not sell Customer Data, and we do not use it to advertise to anyone.
Data is retained while your organization's agreement is in effect. Some records are purged on a rolling schedule by design: vehicle location breadcrumb trails are kept for a limited retention window and then deleted automatically. Stored documents such as uploaded service invoices are kept indefinitely unless your organization configures a retention window, because they are the records your office may need years later.
Backups are taken nightly and held in cloud storage. On termination, we will return or delete Customer Data on request, subject to any retention the law requires of us and to backup cycles that expire in the ordinary course.
Your organization is responsible for the accuracy of the records it enters, including customer addresses, which drive routing and notification.
The Service is built for facility-level delivery logistics. It is not designed or intended to receive, store or transmit Protected Health Information as defined by HIPAA, and it must not be used for that purpose.
Your organization agrees not to enter patient names, patient identifiers, diagnoses, or any other individually identifiable health information into any field of the Service, including free-text fields such as delivery notes, stop labels, schedule cells and maintenance notes. IsotraceApp is not a Business Associate and no Business Associate Agreement is in place unless separately executed in writing.
If your organization needs to handle PHI in connection with deliveries, contact us before doing so.
The Service depends on third-party providers, and operating it necessarily sends them the data each one needs to do its job:
Each provider handles data under its own terms. We choose providers with reasonable care but do not control them, and we are not responsible for their acts or omissions. We may change providers where needed to operate the Service; material changes will be reflected in an updated version of these Terms.
Several features use a large language model operated by Anthropic. Where they are enabled, the following is sent to Anthropic's API for processing:
These features are advisory. Their output is generated by a statistical model, may be incomplete or wrong, and must be checked before it is relied on or acted upon. The assistants are read-only: they can describe your data but cannot change, delete or send anything. Imported schedules and invoices are presented for an administrator to review and confirm before they are saved.
Do not enter information into an assistant that you would not want sent to a third-party processor, and in particular do not enter patient information (section 7).
This section matters more than most, because of what this software is used to move.
Arrival times, departure predictions, return-to-pharmacy times, drive-time comparisons, delay alerts and traffic indications are estimates. They are produced from GPS positions, third-party traffic data and historical patterns, all of which can be late, missing, or wrong. Delivery confirmations are inferred from a vehicle's position and dwell time and may occasionally register early, late, or not at all.
Your organization must not use the Service as the sole basis for any decision where a late, early or missed delivery could affect patient care, dose integrity, regulatory compliance, or safety. Independent confirmation — a phone call, a signature, your own records — remains your organization's responsibility. The Service supplements your operational judgment; it does not replace it.
Nothing in the Service constitutes medical, pharmaceutical, radiological, regulatory or legal advice.
We aim to keep the Service available and will give reasonable notice of planned maintenance where we can. We do not promise uninterrupted or error-free operation, and unless your organization has a separate written service-level agreement, no uptime commitment applies.
Access may be interrupted by maintenance, by a fault, or by something outside our reasonable control — including failures at a third-party provider, loss of network or GPS coverage, power loss, or events of the kind usually described as force majeure.
Support is provided as agreed with your organization. Please report problems through the contact in section 21.
The Service, its software, design, interfaces, documentation, and the Isotrace name and logo are owned by IsotraceApp LLC and protected by copyright and other laws. All rights not expressly granted in these Terms are reserved.
If you send us feedback or suggestions, we may use them to improve the Service without obligation to you. This does not give us any right to Customer Data.
Fees, billing periods and payment terms are those agreed in writing between your organization and IsotraceApp. Where no fee has been agreed, the Service is provided without charge and may be withdrawn or made chargeable on reasonable notice. Unless stated otherwise, fees exclude taxes, which your organization is responsible for.
These Terms apply from your first use of the Service until your organization's access ends.
Either party may terminate on reasonable written notice, unless a separate agreement says otherwise. We may suspend or terminate access immediately if these Terms are breached in a way that risks the security, integrity or lawful operation of the Service, or if fees are unpaid after notice.
On termination, the right to use the Service ends and we will handle Customer Data as described in section 6. Sections that by their nature should survive — ownership, confidentiality, disclaimers, limitation of liability, indemnity and governing law — survive termination.
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind. IsotraceApp disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, secure or error-free, that estimates or inferred delivery confirmations will be accurate, or that defects will be corrected.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply only to the extent permitted.
To the fullest extent permitted by law, IsotraceApp will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, nor for lost profits, lost revenue, lost or corrupted data, business interruption, or the cost of substitute services, however caused and on any theory of liability, even if we were told such damages were possible.
IsotraceApp's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees paid by your organization to IsotraceApp for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by negligence.
These limits are a fundamental part of the basis on which the Service is made available.
Your organization will defend and indemnify IsotraceApp against third-party claims, and resulting losses, arising from its use of the Service in breach of these Terms, from Customer Data it entered, or from its failure to meet its own legal obligations — including any entry of patient information contrary to section 7.
We develop the Service continuously and may add, change or remove features. We will not materially reduce core functionality your organization relies on without reasonable notice.
We may update these Terms. The "last updated" date at the top reflects the current version, and the current version always governs. Material changes will be notified to your organization where we have a contact for it. Continuing to use the Service after a change takes effect means accepting the updated Terms.
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. The state and federal courts located in Spartanburg County, South Carolina have exclusive jurisdiction, and both parties consent to venue there.
Before filing a claim, each party agrees to try in good faith to resolve the dispute by discussing it with the other, using the contact in section 21.
Entire agreement. These Terms, together with the software license and any signed agreement between your organization and IsotraceApp, are the entire agreement on this subject and replace any earlier understanding.
Severability. If a provision is held unenforceable, the rest remains in force and the unenforceable provision is limited to the minimum extent necessary.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. Your organization may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
No third-party beneficiaries. These Terms create rights only between the parties named in section 1.
Relationship. Nothing here creates a partnership, joint venture, employment or agency relationship.
Questions about these Terms, a security concern, or a data request:
IsotraceApp LLC
South Carolina, United States
jonbabb@isotraceapp.com
If you are a member of pharmacy staff with a day-to-day question about the application, please start with your own administrator.
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